fabulousfits, under the ownership of Moonwood Softech Private Limited (“we”, “us”, or “our”), strives to deliver a secure and convenient shopping experience online for our users (“you”, or “your”). We understand that sometimes plans change, and you may need to cancel an order. Our cancellation policy is designed to provide you with flexibility while ensuring a smooth process. We encourage you to review this policy carefully before completing your purchase. Clear communication is key, and we’re here to assist you through every step. Please familiarize yourself with the conditions that apply to cancellations.   

Conditions for Cancellation    

You may cancel your order within a specified timeframe after placing it. To initiate a cancellation, please contact our customer service team with your order details. If your order has already been processed for shipping, cancellation may not be possible. However, we will do our best to accommodate your request. It’s important to act quickly to ensure a successful cancellation.   

Refund Process    

Once your cancellation is confirmed, we will initiate the refund process promptly. Refunds will be issued using the same payment method you used for your original purchase. Depending on your financial institution, it may take a few days for the funds to reflect in your account. We strive to make this process as efficient as possible. Rest assured, our team is dedicated to ensuring you receive your refund in a timely manner.   

Exceptions to the Cancellation Policy    

Certain items may not be eligible for cancellation once the order is confirmed. These typically include personalized or custom products, as well as items that are final sale. We recommend reviewing product descriptions carefully before completing your purchase. If you have questions about specific items, feel free to reach out to our customer service team. Our goal is to provide transparency and support throughout your shopping experience.   

How to Cancel Your Order    

To cancel your order, please reach out to our customer service team as soon as possible. You can contact us via email, phone, or through our website’s chat feature. Be sure to provide your order number and relevant details to expedite the process. Our representatives will guide you through the cancellation steps and confirm the status of your request. We aim to make this process as seamless as possible for you.   

Customer Support    

Our customer support team is available to assist you with any questions or concerns regarding cancellations. We value your satisfaction and are committed to providing helpful solutions. Whether you need clarification on our policy or assistance with a specific order, don’t hesitate to reach out. We’re here to support you and ensure that your shopping experience is positive. Your trust and satisfaction are our top priorities.